the food was excellent, with incredible options including in-room breakfast and poolside snacks. the staff truly exceeded expectations, offering outstanding service and friendly smiles throughout our stay. dream vacation!

restaurant wait times could improve , especially during peak hours.

Capers restaurant age, phenomenal Pool Bar experience, breathtaking ocean view from rooms

Update the resort's facilities to match modern expectations!!! Limit aggressive membership sales pitches to avoid guest frustration!!!

incredible spots nearby for city strolls and beach relaxation

The hotel's proximity to beautiful beaches like Las Glorias Beach, just a 5-minute walk away, allowed me to enjoy stunning views and relaxing strolls each day, and with the vibrant Church of Our Lady of Guadalupe almost 3 km away, it was easy to explore the local culture on foot and soak in the breathtaking architecture and history. I really appreciated the warm atmosphere and variety of dining options available, making our evenings truly enjoyable after a day of exploring the city.

Great hotel with amenities like free Wi-Fi, outdoor swimming pool, and spa services. On my first stay, the staff helped me with my bags, which I still remember. I highly recommend dining at Himitsu for an amazing sushi experience. I'm coming back for a business trip.

Amazing vibes and service!

Our stay was awesome! The view from our junior suite was unreal and the pool bar was our daily hangout. The staff was super friendly, especially Roberto who always greeted us with a smile. We loved the sushi at the poolside snack bar too. Just wish the dinner wait times weren't so long sometimes.

Staying here with family was fantastic. The highlight was the kindness of the staff, especially Santiago near the kids' pool, who always went above and beyond to make us feel at home. The specialty restaurants were enjoyable, and the fresh salads were a standout. However, the check-in process could be improved for smoother arrivals, and I found the gym equipment to be somewhat limited. Overall, a memorable experience with room for enhancements.

Family with children will enjoy it

The staff was friendly. Hugo by the pool always made sure we had drinks ready when we needed them. The food choices were excellent, the buffet had plenty of variety and everything we tried was delicious, even the snacks by the pool were pretty great.

It wasn't inexpensive, though worth every penny.

the preferred club area had some amazing views of the ocean. the restaurant choices were limited.

The common areas had a lovely open-air vibe, perfect for the evening entertainment, though it did get quite muggy at night. I appreciated the great air conditioning in the room, which helped cool things down after a warm day by the pool. The beachfront had its downsides, as it was quite rocky and not very relaxing, but I did enjoy the impressive food options at the restaurants, especially the seafood. Overall, it provided a decent balance of relaxation and activities during my business trip.

Great 24-hour service and friendly staff. Beach access was nice, but rocky.

The pool was fantastic, and the entertainment team made our days lively with fun activities. We loved the wine options available at dinner, making our evenings special.

great stay but check-in could improve

The staff provided exceptional support during our stay. Our room was clean and comfortable, with lovely decor that added a personal touch. The sea view from our suite made each morning feel special, enhancing our overall experience.

The check-in process felt a bit disorganized, leading to a longer wait than expected.